Shipping & Return Policy

Effective Date: March 25, 2026

At Coastal Cannabis, we want you to have a great experience with every order. Please review the information below regarding Package Protection, shipping timelines, tracking, heat-sensitive products, returns, replacements, store credit, and refunds.

Shipping Policy

Package Protection Claims

Package Protection is an optional service that may be selected at checkout. Package Protection helps protect eligible orders that are lost, stolen, misdelivered, or damaged during carrier handling, subject to claim review and approval.

If Package Protection is not selected at checkout, Coastal Cannabis is not responsible for replacing, refunding, or issuing store credit for packages that are lost, stolen, misdelivered, marked delivered but not received, or damaged during carrier handling.

Package Protection does not guarantee a refund. Approved claims may be resolved with a replacement order or store credit depending on the claim type and review outcome.

Coastal Cannabis reserves the right to review repeat claims before approving any replacement or store credit.

Package Protection claim types include:

Lost Packages: A package may qualify as lost if tracking shows it was never delivered and has had no tracking update for at least 7 days. Lost package claims must be filed within 7 days of the package qualifying as lost. Approved lost package claims may qualify for one replacement order per claim.
Stolen or Misdelivered Packages: A package may qualify as stolen or misdelivered if tracking shows it was delivered, but the customer did not receive it. Stolen or misdelivered package claims must be filed within 5 days of the tracking delivery notice. Approved stolen or misdelivered claims may qualify for one replacement order per claim.
Damaged Packages: A package may qualify as damaged if the item arrives damaged and is unusable. Damaged package claims require clear photo or video evidence of the damaged item, packaging, and shipping label. Damaged package claims must be filed within 3 days of delivery.
Approved damaged claims may qualify for a replacement order or store credit.
Melted products do not constitute damage: Heat-sensitive items, including chocolates, gummies, and other temperature-sensitive products, may soften or melt during transit, especially during warmer months. If your product arrives soft or melted, place it flat in the refrigerator until firm again. Do not freeze. Freezing may affect nootropic ingredients and may cause certain products, especially chocolates, to become very brittle. If a chocolate bar melts and re-solidifies, the color, shape, or appearance may change. This does not harm the ingredients or make the product unusable. We recommend retrieving your package promptly once delivered and storing heat-sensitive products in a cool, dry place or refrigerated when needed.

Order Processing

Once your order is placed, you should receive an order confirmation email. Please check your spam or junk folder if you do not see it in your inbox.

Orders are processed as quickly as possible during normal business operations. Processing times may vary depending on order volume, product availability, payment verification, weekends, holidays, or other operational factors.

Once an order has been processed or shipped, it cannot be canceled.

Tracking Information

Once your order ships, you should receive a tracking email. Please check your spam or junk folder if you do not see your tracking information in your inbox.

Tracking updates are provided by the carrier. Coastal Cannabis does not control carrier scan times, delivery delays, or delivery placement once the package has left our facility.

Shipping Availability

Due to state laws and product restrictions, some products may not be available for shipment to all states.

Shipping restrictions may vary by product type, ingredients, product category, and destination state. If an item cannot be shipped to your state, the order may be canceled or adjusted.

Additional restrictions may apply based on product type and state law.

Return Policy

Consumable Products
Because many products sold by Coastal Cannabis are ingestible, consumable, or otherwise regulated, all sales are final on opened or used items.

We do not accept returns on opened, used, or partially used products.

Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48–72 hours of delivery so we can review the issue as quickly as possible.

To request help, email Support@coastalcannabis.com and include:

Your order number
A brief description of the issue
Clear photos of the item, packaging, and shipping label, if applicable

If approved, we may offer a replacement, store credit, or refund at our discretion.

Unopened Non-Consumable Merchandise

If Coastal Cannabis offers non-consumable merchandise such as apparel, accessories, or promotional items, unopened and unused items may be eligible for return within 14 days of delivery.

To qualify, the item must be:

Unused
Unopened
In its original packaging
In resalable condition

Customers are responsible for return shipping costs unless the return is due to our error.

Return Authorization Required

Please do not send products back without contacting us first.

Unauthorized returns may be refused, discarded, or returned to sender without refund or credit.

Order Cancellations

Orders may only be canceled before they are processed for shipment. Once an order has been processed or shipped, it cannot be canceled.

If you need to request a cancellation, contact us as soon as possible at Support@coastalcannabis.com or (843) 885-4578

Refused or Undeliverable Packages

If an order is refused or returned due to an incorrect address, failed delivery attempts, or refusal by the recipient, any refund may be reduced by:

Original shipping charges
Return shipping charges
Handling fees where permitted

Refund Timing

Approved refunds will be issued to the original payment method.

Please allow 5 to 10 business days after approval for the refund to appear, depending on your bank or card issuer.

Contact Us

If you need help with a shipping issue, return, refund, cancellation, or order issue, please contact us:

Coastal Cannabis
Email:Support@coastalcannabis.com
Phone: (843) 885-4578
Mailing Address: 2981 Ashley Town Center Dr, Charleston, SC 29414

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